{"id":3730,"date":"2023-06-01T05:55:39","date_gmt":"2023-06-01T11:55:39","guid":{"rendered":"https:\/\/wisecoatings.com\/orlando\/?post_type=jobads&#038;p=3730"},"modified":"2023-08-30T12:50:18","modified_gmt":"2023-08-30T18:50:18","slug":"field-technicians","status":"publish","type":"jobads","link":"https:\/\/wisecoatings.com\/raleigh\/blog\/jobads\/field-technicians\/","title":{"rendered":"Field Technicians"},"content":{"rendered":"<h2><b>Introduction<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Just what is Wise Coatings you say? Wise Coatings is a franchise that specializes in hiring awesome people, focusing on our core values of \u2018BASE\u2019 (The Buffalo, Ascend, Serve and Efficiency). We serve our community around the Triangle with premium epoxy\/polyaspartic\/flake\/metallic concrete coatings. We focus on commercial and residential customers- as there are many amazing benefits to these coatings! To name a few residential examples- garages, basements, patios and pool surrounds. For commercial examples it\u2019s limitless such as breweries, restaurant bar areas, hair salons, kitchens, sterile environments such as labs and healthcare settings, veterinary offices, laundry areas and so much more.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b><i>The Field Technician Opportunity-<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">Have no experience but want some of this awesome franchise? That\u2019s okay! We hire and train as well and welcome Field Technicians. Opportunities exist for Techs to grow and obtain Crew lead roles.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Customer Relations<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure that the customer is extremely pleased with the experience.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Initiate excellent communication with the customer before, during and after the service appointment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure that all Field Technicians behave in a way that increases the customer\u2019s confidence and comfort level.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Crew Leader is responsible for ongoing field training of Field Technician under his\/her care: <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u25cb<\/span><span style=\"font-weight: 400;\"> Training in over-the-top customer service. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u25cb<\/span><span style=\"font-weight: 400;\"> Training in efficient field operations. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u25cb<\/span><span style=\"font-weight: 400;\"> Training in personal accountability and a team-first approach to everything we do. <\/span>&nbsp;<\/li>\n<\/ul>\n<p><b>Operations<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure that any lost or left-behind equipment is accounted for, reported to management, and retrieved in a timely manner where possible.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure that all Wise Coatings standard operating procedures are followed to the letter<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work with the Operations Manager to complete the Vehicle Loadout Checklist and the Vehicle Appearance Checklist as scheduled.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communicate with the Office Manager regarding schedule and job updates, customer communication, and any other relevant information.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Management<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supervise the activity of assigned Field Technicians<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Master the use of various software for recording information, scheduling, <\/span>and communication.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assist in ongoing field training for all Field Technicians as directed<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Observe Field Technician\u2019s performance in the field<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Sign off on achievements as part of the Wise Coatings 5-Star Certification Program.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Key Skills And Qualities<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The Crew Leader must display a number of key skills and qualities to be effective.\u00a0 This is a fast paced, sometimes hectic work assignment. Most importantly, the CL must be able to care for our customers in an exceptional way at all times, regardless of circumstances. Balancing high production with excellent customer service is the ultimate goal of the Crew Leader.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Below are some key qualities that the Wise Coatings<\/span> <span style=\"font-weight: 400;\">looks for in candidates:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ability to efficiently direct others on the team<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Efficient use of time and resources<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Positive, friendly demeanor, even when faced with negativity or hostility<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confidence in personal ability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proactive decision making<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A collaborative mindset when it comes to working with the Wise Coatings team- easy <\/span>to work with<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A love for serving others<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Experience with flooring, concrete coatings, or equivalent background<\/span>&nbsp;<\/li>\n<\/ul>\n<p><b>Compensation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Wise Coatings compensates Crew Leaders and Field Technicians in a unique way that rewards high performance.\u00a0 Each technician will start with a base hourly rate. These rates will range from $15-$17\/hour for Field Techs, and $18-$24\/hour for Crew Leaders.\u00a0 This rate will be subject to typical overtime rules as set by North Carolina Labor laws.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On top of the base hourly rate, technicians will have the opportunity to earn bonuses described below.<\/span><\/p>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td colspan=\"4\"><b>Crew Leader\/Field Technician Bonuses<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Bonus<\/b><\/td>\n<td><b>Category<\/b><\/td>\n<td><b>Crew Leader<\/b><\/td>\n<td><b>Technician<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Hit Monthly Team Revenue Goal<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Company<\/span><\/td>\n<td><b>$200<\/b><\/td>\n<td><b>$100<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Hit Annual Team Revenue Goal<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Company<\/span><\/td>\n<td><b>$500<\/b><\/td>\n<td><b>$350<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">0 Monthly Callbacks<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Individual<\/span><\/td>\n<td><b>$100<\/b><\/td>\n<td><b>$50<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">2 Or Fewer Monthly Callbacks<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Individual<\/span><\/td>\n<td><b>$40<\/b><\/td>\n<td><b>$20<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">5x 5-Star Reviews in Month<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Individual<\/span><\/td>\n<td><b>$50<\/b><\/td>\n<td><b>$30<\/b><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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