Introduction
Just what is Wise Coatings you say? Wise Coatings is a franchise that specializes in hiring awesome people, focusing on our core values of ‘BASE’ (The Buffalo, Ascend, Serve and Efficiency). We serve our community around the Triangle with premium epoxy/polyaspartic/flake/metallic concrete coatings. We focus on commercial and residential customers- as there are many amazing benefits to these coatings! To name a few residential examples- garages, basements, patios and pool surrounds. For commercial examples it’s limitless such as breweries, restaurant bar areas, hair salons, kitchens, sterile environments such as labs and healthcare settings, veterinary offices, laundry areas and so much more.
The Crew Leader Opportunity-
The Crew Leader position is a key role at Wise Coatings, You are the “tip of the spear” when it comes to serving our customers. Your quality of service, friendly demeanor, attention to detail and professionalism go a long way in making Wise Coatings a memorable company in the eyes of our clients. The Crew Leader represents the future leadership of Wise Coating’s Operations Department. Crew Leaders who show a willingness to learn new things and effectively put them into practice have an excellent opportunity to pursue a greater role with Wise Coatings.
Customer Relations
- Ensure that the customer is extremely pleased with the experience.
- Initiate excellent communication with the customer before, during and after the service appointment.
- Ensure that all Field Technicians behave in a way that increases the customer’s confidence and comfort level.
- The Crew Leader is responsible for ongoing field training of Field Technician under his/her care:
○ Training in over-the-top customer service.
○ Training in efficient field operations.
○ Training in personal accountability and a team-first approach to everything we do.
Operations
- Ensure that any lost or left-behind equipment is accounted for, reported to management, and retrieved in a timely manner where possible.
- Ensure that all Wise Coatings standard operating procedures are followed to the letter
- Work with the Operations Manager to complete the Vehicle Loadout Checklist and the Vehicle Appearance Checklist as scheduled.
- Communicate with the Office Manager regarding schedule and job updates, customer communication, and any other relevant information.
Management
- Supervise the activity of assigned Field Technicians
- Master the use of various software for recording information, scheduling, and communication.
- Assist in ongoing field training for all Field Technicians as directed
- Observe Field Technician’s performance in the field
- Sign off on achievements as part of the Wise Coatings 5-Star Certification Program.
Key Skills And Qualities
The Crew Leader must display a number of key skills and qualities to be effective. This is a fast paced, sometimes hectic work assignment. Most importantly, the CL must be able to care for our customers in an exceptional way at all times, regardless of circumstances. Balancing high production with excellent customer service is the ultimate goal of the Crew Leader.
Below are some key qualities that the Wise Coatings looks for in candidates:
- Ability to efficiently direct others on the team
- Efficient use of time and resources
- Positive, friendly demeanor, even when faced with negativity or hostility
- Confidence in personal ability
- Proactive decision making
- A collaborative mindset when it comes to working with the Wise Coatings team- easy to work with
- A love for serving others
- Experience with flooring, concrete coatings, or equivalent background
Compensation
Wise Coatings compensates Crew Leaders and Field Technicians in a unique way that rewards high performance. Each technician will start with a base hourly rate. These rates will range from $15-$17/hour for Field Techs, and $18-$24/hour for Crew Leaders. This rate will be subject to typical overtime rules as set by North Carolina Labor laws.
On top of the base hourly rate, technicians will have the opportunity to earn bonuses described below.
| Crew Leader/Field Technician Bonuses | |||
| Bonus | Category | Crew Leader | Technician |
| Hit Monthly Team Revenue Goal | Company | $200 | $100 |
| Hit Annual Team Revenue Goal | Company | $500 | $350 |
| 0 Monthly Callbacks | Individual | $100 | $50 |
| 2 Or Fewer Monthly Callbacks | Individual | $40 | $20 |
| 5x 5-Star Reviews in Month | Individual | $50 | $30 |
