Wise Coatings PolyWise Limited Lifetime Warranty for Residential

1. Introduction

Thank you for choosing a Wise Coatings to install PolyWise® Polyaspartic Flooring for your flooring needs. Our local owners are committed to providing you with high-quality, durable, and aesthetically pleasing flooring solutions. This limited lifetime warranty outlines the terms and conditions under which your local Wise Coatings owner guarantees the performance and longevity of our PolyWise® Polyaspartic flooring products. Please review the following warranty details carefully.

2. Warranty Coverage

2.1. Limited Lifetime Warranty

Your Wise Coatings owner provides a Limited Lifetime Warranty on PolyWise® Polyaspartic flooring products, which guarantees that under normal residential usage your flooring will remain free from defects in materials and workmanship for as long as you own the property where the flooring was installed.

3. Warranty Terms

3.1. Coverage

This warranty covers:

Defects in material and workmanship that result in delamination, peeling, or visible fading due to manufacturing flaws.
Issues arising from the failure of the flooring to perform under normal wear and tear conditions that are not caused by external factors.
Any stains from oil, transmission fluid, radiator fluid, diesel, or gasoline spills as long as the spills were removed within 1 hour of the accident.

3.2. Exclusions

This warranty does not cover:

Damage resulting from misuse, abuse, or accidents.
Issues related to improper maintenance or cleaning that deviate from the Wise Coatings’ guidelines that were provided to you at the time of installation.
Flooring products used other than Wise Coatings Polywise® Polyaspartics or a Hybrid Polyaspartic System with Moisture Vapor Barrier base coat.
If a Moisture Vapor Barrier (MVB) base coat is used, natural ambering or discoloration over time is a normal characteristic and is not covered under this warranty.
Damage from exposure to excessive moisture, flooding, or other environmental conditions outside recommended usage.
Normal wear and tear, including scratches, scuffs, or discoloration due to high-traffic use, heavy equipment, cracking due to concrete movement, or harsh chemicals.
Variations in color and texture between online product samples and the installed floor.

4. Warranty Claims Process

4.1. Reporting a Warranty Claim

To file a warranty claim, please follow these steps:

Reach out to your local Wise Coatings owner who installed your floor within 30 days of discovering a defect. You may contact them through the website: https://wisecoatings.com/service-area/
Provide Information: Submit a detailed description of the issue, along with photographs of the affected areas and a copy of your original purchase receipt. Please submit wide angle photos as well as up close detail views of any issue.
Inspection: A local Wise Coatings representative from your local territory will review your claim and may arrange for an inspection of the flooring to assess the issue.

4.2. Resolution

If the claim is deemed valid, your local Wise Coatings owner will:

Repair or Replace: At their discretion, the local Wise Coatings owner will either repair the affected area or provide replacement materials for the defective portion. Installation costs and any other related expenses are the responsibility of the customer unless otherwise agreed upon.
No Cash Refunds: This warranty does not offer cash refunds. Replacement materials will be provided at no cost, but additional costs associated with labor or other expenses are not covered.

5. Installation and Maintenance

5.1. Installation

Proper installation is crucial for the longevity and performance of your Wise Coatings, PolyWise® Polyaspartic flooring. Your local Wise Coatings owner is trained to install Wise Coatings proprietary flooring products. Any products used other than PolyWise® are not subject to this guarantee.

5.2. Maintenance

Regular maintenance is essential to preserving the appearance and functionality of your flooring. Follow the recommended cleaning and maintenance procedures explained to you by your local Wise Coatings owner to avoid voiding your warranty. Find the cleaning and suggested maintenance instructions bellow.

6. Limitation of Liability

Your local Wise Coatings owner’s liability under this warranty is limited to the cost of repairing or replacing the defective flooring as described in this document. We are not liable for any incidental or consequential damages resulting from defects in our products.

7. Warranty Transfer

This warranty is non-transferable and applies only to the original purchaser. Any transfer of ownership voids this warranty. Additionally, an ownership change of your local Wise Coatings owner from the original owner who installed your floor, also voids this warranty.

8. Governing Law

This warranty is governed by the laws of the jurisdiction where the local franchise is located, and any disputes arising from this warranty will be subject to the exclusive jurisdiction of the courts in that same locality.

9. Contact Information

For any questions regarding this warranty or to file a claim, please contact your local Wise Coatings Owner.

10. Warranty Validity

This warranty is effective for all Wise Coatings PolyWise® Polyaspartic flooring products purchased on or after [September 5, 2024].

Thank you for choosing Wise Coatings. We appreciate your business and are committed to ensuring your satisfaction with our services and our PolyWise products.

Disclaimer: Each Wise Coatings location/territory is individually owned and operated. This warranty is between the local Wise Coatings Owner who owns your local territory at the time your floor is installed and the customer who received the floor coating services. It is NOT between the customer and Wise Coatings Franchises, LLC. nor any future owners of your local Wise Coatings Franchise Territory. Any claims from the installation of your floor are to be filed directly with the local Wise Coatings Owner who installed your floor. This express limited warranty represents the sole warranty offered by the local Wise Coatings Owner for the services, products, and materials provided under this contract. Wise Coatings Franchises, LLC. or the local Wise Coatings Owner do not provide any other warranties, whether expressed or implied, and explicitly disclaims any and all other warranties whether expressed or implied, statutory or otherwise. The local Wise Coatings Owners’ liability to the buyer regarding claims of loss or damage arising from the contract of sale, its performance or breach, or related to the design, manufacture, sale, delivery, installation, service, repair, or use of the provided floor coatings or cabinets, shall not exceed the amount the buyer paid for the repair or replacement of the defective parts or components. Under no circumstances shall Wise Coatings Franchises, LLC. OR the local Wise Coatings Owner be held liable for any special or consequential damages including, but not limited to, injuries to individuals or property damage or the loss of use of any property.